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Article Source:www.ukesleep.com

Address:Jinan City, Shandong Province on Star home

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 Our pursuit, not just the design and manufacture of sophisticated products. To help consumers choose to fit their products, is our ultimate mission.
To more than 10 years of professional operating strength, our sincere hope, as every consumer's home consultant.
We are committed to providing the following services: On-site from time to time to launch designer site service for you to design a better home environment; from time to time to organize home furnishings Design consulting;
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pre-sale service
Yi Mian sleep marketing service system from the regional to the whole province to the country, from the pre-sale and sale to cover the after-sales, in 2004, easy to sleep has formed the domestic furniture industry based on Internet business platform for the improvement, Of the sales service system.
In 2006, easy to sleep after the integration of the new visual recognition norms began to promote the implementation of the country, store more three-dimensional, more vivid image.
In 2008, the establishment of ERP system for enterprise service management system provides with the franchisee to achieve information sharing and the possibility of direct data exchange. All along, easy to sleep close to the market environment, the print media, television media, online media, outdoor media and other scientific planning, formed a combination of boxing attack, shape and continue to expand the brand, services, promotion, etc. Competitive advantage, to build a solid, broad and efficient marketing protection chain and market reaction chain, to consolidate the easy to sleep and franchisee between the long-term reliable win-win partnership.
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Sale of services
International one-stop service center to start, consumers can experience a variety of shopping experience, from the consumer can not leave him, easy to sleep a variety of styles, home furnishing products and comprehensive supporting home appliances, enough to meet the home Life needs; "easy to sleep sleep home consultant" service, equipped with on-call home experts, as friends, standing staff position, face to face communication through the network to accept consumer advice, provide on-site service for consumers Home furnishings to provide professional advice: "one-stop supporting 家装" services.
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After-sales service
After-sales service department, "customer focus, listen to the voice of customers, protect the quality of goods, services quickly put in place to promote lasting win-win" principle of service, improve customer satisfaction, and create a harmonious warm sleep easy to sleep service system. To this end, the formation of a professional service team for franchisees and consumers to provide quality, efficient, timely and professional one-stop service, 24 hours for you to answer all kinds of questions. High value-added brand, a full range of human services, so that easy to sleep not only become home products provider, is thoughtful and meticulous service providers.
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Free Shipping, easy to own
We provide you with easy to sleep product stores within the specified range of free shipping and installation services.
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Installation acceptance
When you move in the door, please specify the exact location of stacking and installation. If the product is more or the product structure is more complicated, our installer may work in your home for several hours or even longer. After the installation is completed and the installation site is clean, the installer will ask you to accept and sign the documents.
Acceptance, pay attention to: the surface quality of the product is qualified, doors, drawers and other moving parts are open and flexible.
 
 
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Thank you for your support and concern for the easy to sleep, in this wish you business is booming! Financial resources into wide! All the best! In order to better serve you, our special after-sales standards are as follows:
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First, after-sales service time:
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1, received a written service needs within 5 hours after the case to give customers a reply to the views;
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2, if the customer has objections to the conclusions of the processing, customer service manager within 4 hours to bear the final results;
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3, for accessories parts within 3 days, hardware \ software products within 1 week by the business with a single issued to the customer;
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4, for Depot maintenance, according to our products received within 1 week after a good return to the customer service.
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If you are in the above-mentioned time, our staff do not feedback processing time, you can directly send mail to 925752220@qq.com complaints, we received the message after 24 hours to contact you.
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Second, under the following circumstances, can enjoy our products warranty service:
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1, in the Three Guarantees validity period, due to product design and other reasons: the size does not, the installation is not on, can be given free replacement or Depot Repair;
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2, in the three bags of the validity period, due to material or processing and other reasons, resulting in plating off, poor paint adhesion, leather cloth fade, may be given free replacement or return to the factory free maintenance or discount treatment;
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3, valid in the three packs. Mattresses in the use of significant collapse (subsidence greater than 40MM) can be given free replacement and free maintenance;
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4, in the three packs of validity period, the same set of products have obvious color, can be returned to the factory for free maintenance or discount processing (color identification identified by the three parties shall prevail);
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5, in the Three Guarantees period, due to the reasons I Division, resulting in leakage of accessories, the wrong package, can be given free replacement parts or free replacement;
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6, in the three bags of the validity period, under normal circumstances the moldy products, may be given free factory replacement;
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Attachment: Complaints must provide effective evidence (product pictures, product packaging signs, production date, delivery date);
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1, the product since the date of delivery within 180 days, serious quality problems, and the company's reasons, customers can choose to exchange or repair; replacement, the free exchange of the same specifications for the customer model, the same type of product;
2, in the Three Guarantees validity period, the same serious quality problems, repair twice still fail to meet the standard requirements, with the repair records and the relevant confirmation, you can free exchange with customers for the same model, the same type of product or return according to the provisions;
3, three bags refers to my company's quality problems, can be implemented package returns, including replacement, free package maintenance. Warranty period of three packs of 12 months (from the date of shipment of the product to the invoice shall prevail).
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Third, one of the following circumstances, not the implementation of Three Guarantees, but can be paid repair fees or replacement:
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1, soft and soft products, softness and comfort are different;
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2, soft product surface less than 38 mm (1 inch and a half) of a slight subsidence;
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3, due to improper maintenance of quality problems (improper cleaning caused by any damage and stains are regarded as improper maintenance);
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4, due to the use, maintenance, storage, transport damage caused by improper (broken cloth; glass designated flowers, collapse edge, blew; marble fracture; paint scratches, bruises;
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5, self-demolition moving, combination, damage caused by pieces of equipment;
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6, because of quality problems to deal with price cuts;
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7, when the purchase has a special agreement or specified;
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Damage caused by natural disaster or force majeure;
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9, in the business (transport) to change the use of places such as civilian use of furniture design;
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10, the skin during wear or discoloration;
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11, not the first time after the demolition of packaging products, appearance of the complaint damage;
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12, more than the product warranty period after all the problems.
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Note: In order to ensure that your after-sales products can successfully reach Division I, at the same time your complaints are dealt with in a timely manner. All returns must be confirmed by our staff signature, otherwise deemed invalid, I will not be accepted. In this case,
 
 
The pursuit of distinctive furniture products and services!
 
Active service
The first customers to think, the first and urgent customer needs, one step ahead in the market to meet customer service expectations, and constantly guide, develop and create customer demand for consumer.
Full service
To front service as a symbol, the background services for the support, network services as the basis, to build front-end coordination mechanism, the "internal service chain" and "external service chain" closely.
Differentiated services
Customer market segmentation, the allocation of resources by customer value differences, the establishment of the same industry with the comparative advantages, has introduced to meet customer demand for diversified products, to provide tailor-made services to customers.
Efficient service
To customer relationship management, improve marketing channels, optimize service processes, improve the means of support to efficient services to meet customer needs for enterprises to create high efficiency.
Quality service
Improve customer service quality, affinity and meticulous service to customers, service indefinitely.